Junior French-Speaking Customer Support Representative

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

International working environment

Competitive salary and benefits (per项目

Training provided

Opportunities for professional develop

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Junior French-speaking Customer Support Representative to join international customer service projects. You will handle inquiries via phone, email and chat, providing accurate information and delivering a positive experience for customers.

Ideal candidates have native or near-native French (C1/C2) and strong communication and problem-solving skills. You will work with multiple systems, receive thorough training, and have opportunities for

Qualifications

• French language proficiency at C1/C2 level
• Strong communication and problem-solving abilities
• Customer-oriented attitude and professional approach
• Good computer literacy and ability to work with different systems

Responsibilities

• Provide professional customer support in French via phone, email and chat
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests
• Identify and resolve customer issues efficiently and professionally
• Provide accurate information and ensure a positive customer experience
• Escalate more complex cases when necessary
• Maintain accurate records of customer interactions
• Meet quality, productivity and customer satisfaction targets

Skills

French language proficiency (C1/C2)

Strong communication skills

Problem-solving abilities

Customer-oriented attitude

Job description

Junior French-Speaking Customer Support Representative

Junior French-Speaking Customer Support Representative

Location:Lisbon, Portugal

We are currently looking for JuniorFrench-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.