French-Speaking Client Support Representative

Savior Artigos Texteis Lda; Braga; On-site; EUR 24,000 - 33,000; Full time

Benefits offered by this job

Training provided

Professional development opportunities

International environment

Job summary

Savior Artigos Texteis Lda in Braga, Portugal seeks a French-speaking Customer Support Representative to join international customer service projects. You will handle inquiries via phone, email or chat, assisting with orders, bookings, accounts and payments, and ensuring a high-quality customer experience.

Required French at C1/C2 and English at B2, plus strong communication and problem-solving skills. Training is provided and opportunities for professional development are available.

Qualifications

• French: C1/C2 level with excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills are required.
• Customer-oriented attitude and professional approach are essential.
• Good computer literacy and ability to work with different systems.

Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Skills

French language

English language

Communication skills

Problem solving

Customer orientation

Computer literacy

Job description

French-Speaking Customer Support Representative

Location: Braga, Portugal

We are currently looking for French-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level - excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.