Customer Service Representative - French

Cross Border Talents; Braga; Hybrid; EUR 12,000 - 19,000; Full time

Job summary

Cross Border Talents in Braga, Portugal, is hiring French-speaking customer service representatives to support an international client. You will handle inquiries via phone, email and chat, delivering care and accuracy in every interaction.

The role requires fluent French and excellent written and spoken communication. You will use the provided tools and knowledge base, recording interactions in the case management system and meeting quality targets.

Qualifications

• Fluent level in French.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

French fluency

Written and spoken French

Communication skills

Multitasking with multiple systems

Reliability and attention to detail

Calm under pressure

Job description

Looking for French speaking jobs in Braga, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in French is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in French.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This position is based in Braga and offers on-site, hybrid or remote working options, confirmed during the interview. Working hours and shift patterns are confirmed during the interview process.