French-Speaking Customer Care Representative

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

International environment

Competitive salary

Training provided

Professional development

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a French-speaking Customer Support Representative to assist clients via phone, email and chat. You will handle inquiries, orders, bookings, accounts, payments and general requests to ensure a smooth customer experience.

The role requires native-level French, strong English, and excellent communication. You will work in an international environment, receive training, and have opportunities for professional growth.

Qualifications

• French language proficiency at C1/C2 level is required.
• English proficiency at B2 minimum.
• Strong communication and problem-solving skills are essential.
• Customer-oriented attitude and professional approach.
• Good computer literacy with ability to work across systems.

Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Skills

French C1/C2

English B2

Communication skills

Problem solving

Customer focus

Computer literacy

Job description

French-Speaking Customer Support Representative

Location: Lisbon, Portugal

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.


• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.


• Identify and resolve customer issues efficiently and professionally.


• Provide accurate information and ensure a positive customer experience.


• Escalate more complex cases when necessary.


• Maintain accurate records of customer interactions.


• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.


• English: minimum B2 level.


• Strong communication and problem-solving skills.


• Customer-oriented attitude and professional approach.


• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.


• Competitive salary and benefits depending on the project.


• Training provided.


• Opportunities for professional development.