French-Speaking Account Manager – Porto

Cross Border Talents; Lisboa; On-site; EUR 16,000 - 26,000; Full time

Benefits offered by this job

Employment contract from first day of

Paid initial training

Attractive salary package

Attendance bonus

Career development opportunities

Modern office near Trindade Metro

Friendly and dynamic team

Discounts and brand partnerships

Job summary

Cross Border Talents in Porto, Portugal is seeking a French-speaking Customer Service Advisor to join a dynamic team supporting customers in the e-commerce, sports and leisure sector. This on-site role offers an opportunity to develop your customer service skills in an international environment.

You'll handle inbound and outbound calls, manage requests through back-office channels, and provide professional support with effective solutions.

Qualifications

• Fluent in French (written and spoken).
• Good computer and digital skills.
• Excellent communication and interpersonal skills.
• Customer-focused and proactive mindset.
• Ability to handle customer complaints professionally.
• Commercial awareness and flexibility.

Responsibilities

• Handle inbound and outbound customer calls and respond to enquiries
• Manage customer requests through back-office channels
• Provide professional support and effective solutions
• Handle customer objections and complaints
• Support sales-related activities when required
• Use various digital tools and applications to manage customer interactions

Skills

French fluency

Communication skills

Customer focus

Problem solving

Team player

Digital literacy

Job description

Location: Porto, Portugal
Work Model: On-site
Schedule: Full-time

About the Role

We are looking for a French-speaking Customer Service Advisor to join a dynamic team in Porto, supporting customers in the e-commerce, sports, and leisure sector. This is a great opportunity to develop your customer service skills in an international environment with opportunities for professional growth.

Key Responsibilities

• Handle inbound and outbound customer calls and respond to enquiries


• Manage customer requests through back-office channels


• Provide professional support and effective solutions


• Handle customer objections and complaints


• Support sales-related activities when required


• Use various digital tools and applications to manage customer interactions

Requirements

• Fluent French (written and spoken)


• Good computer and digital skills


• Excellent communication and interpersonal skills


• Customer-focused and proactive mindset


• Ability to handle customer complaints professionally


• Commercial awareness and flexibility

What We Offer

• Employment contract from the first day of training


• Paid initial training


• Attractive salary package


• Attendance bonus


• Career development opportunities


• Modern office environment in Porto, near Trindade Metro


• Friendly and dynamic team


• Discounts and partnerships with leading brands across banking, healthcare, sports, and fashion