Customer Support Advisor – French Speaker - No English

Cross Border Talents; Porto; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Performance bonus

Attendance bonus

Meal allowance

Job summary

Cross Border Talents in Porto, Portugal is seeking a Customer Support Advisor for French-speaking customers. You will join a dynamic and multicultural team to provide exceptional support for an international e-commerce project.

The role involves assisting customers via phone, email, and chat in French, handling orders, deliveries, payments and returns, and maintaining accurate records. EU citizenship or valid work authorization for Portugal is required.

Qualifications

• Native or fluent French (C1/C2 level).
• Good command of English.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• EU citizenship or valid work authorization for Portugal.

Responsibilities

• Assist customers via phone, email, and chat in French.
• Handle inquiries related to orders, deliveries, payments, returns, and account management.
• Provide professional and customer-focused solutions.
• Maintain accurate records of customer interactions.
• Ensure a high level of customer satisfaction.

Skills

French fluent

English

Customer service

Communication

Problem solving

Job description

Customer Support Advisor - French Speaker

Porto, Portugal

Are you a native or fluent French speaker looking for an international career opportunity in Portugal? Join a dynamic and multicultural team in Porto and provide exceptional customer support for a leading E-commerce project.

Responsibilities

• Assist customers via phone, email, and chat in French.
• Handle inquiries related to orders, deliveries, payments, returns, and account management.
• Provide professional and customer-focused solutions.
• Maintain accurate records of customer interactions.
• Ensure a high level of customer satisfaction.

Requirements

• Native or fluent French (C1/C2 level).
• Good command of English.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• Previous customer service experience is an advantage but not mandatory.
• EU citizenship or valid work authorization for Portugal.

Working Schedule

• Monday to Saturday
• Rotational shifts between 7:00 AM and 7:00 PM
• 8-hour shifts
• Start Date: 08 June

Salary & Benefits

• Base Salary: €953 x 14 months
• Performance Bonus: €100/month (guaranteed during the first 6 months)
• Attendance Bonus: €25/month
• Meal Allowance: approximately €126/month (paid in cash)
• Additional company benefits and partnership discounts

Start your international journey in Porto and become part of a growing customer experience team!