French-Speaking Customer Support | Porto, Portugal at RDN Cons

RDN Cons; Aveiro; Sur place; EUR 18 000 - 24 000; Plein temps

Résumé du poste

RDN Cons in Porto is seeking a French-speaking Customer Support agent for an on-site, full-time role. You will assist French-speaking customers via phone, email and chat, respond to inquiries, and help with account and product questions.

The role offers training, an international environment, and opportunities to grow within an evolving team. English proficiency and a customer-focused mindset are essential; entry-level candidates are welcome.

Qualifications

• Fluent French (C1/C2) required.
• English proficiency required.
• Customer-oriented and solution-focused mindset.

Responsabilités

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficiently
• Record and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Connaissances

Fluent French (C1/C2)

Good command of English

Description du poste

This Full time on site position offers great opportunities for career growth.

Are you a French speaker based in or around Porto and looking for a new customer support opportunity?

We are looking for French-speaking professionals to join an international Customer Support team in Porto.

The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.

Your Role

• Support French-speaking customers via phone, email and/or chat


• Respond to customer questions and provide accurate information


• Assist customers with account, service and product-related enquiries


• Resolve issues professionally and efficiently


• Record and manage customer interactions using internal systems


• Deliver a positive and professional customer experience


• Collaborate with colleagues when additional support is required

Your Profile

• Fluent French (C1/C2)


• Good command of English


• Strong communication and interpersonal skills


• Customer-oriented and solution-focused attitude


• Comfortable using computers and digital tools


• Ability to learn new systems quickly


• Previous customer service experience is an advantage


• Motivated entry-level candidates are also welcome

Availability to work onsite in Porto

What You Can Expect

• Full-time employment


• International and multicultural working environment


• Initial training and ongoing support


• Career development opportunities