French-Speaking Customer Support Representative

Cross Border Talents; Lisboa; Sur place; EUR 11 000 - 16 000; Plein temps

Avantages offerts par ce poste

Paid training

Salary package rewards

Modern office near Trindade Metro

Career progression

Friendly team environment

Discounts & partner offers

Résumé du poste

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer support professional for an office-based full-time role. You will handle customer interactions via calls and back-office channels, providing clear information and practical solutions to inquiries and issues.

Ideal candidates demonstrate strong written and spoken French, clear communication, and comfort with digital tools. Prior customer service experience is advantageous, with a friendly, proactive attitude and

Qualifications

• Strong command of written and spoken French.
• Clear and professional communication.
• Comfort using computer applications and digital tools.
• Experience in customer service is an advantage.

Responsabilités

• Communicate with customers through inbound and outbound calls.
• Respond to customer questions and requests through back-office channels.
• Provide clear information and practical solutions.
• Address complaints and customer objections effectively.
• Assist with commercial activities where needed.
• Work with various IT systems and digital applications.

Connaissances

French language

Customer service

Communication skills

Problem solving

Proactive attitude

Description du poste

Location: Porto, Portugal – Trindade Metro area
Work Arrangement: Office-based
Employment Type: Full-time

Do you enjoy communicating with people and finding solutions to customer needs? Join a dynamic team in Porto and take the next step in your customer service career!

We're looking for French-speaking professionals to support customer interactions within a project associated with e-commerce, sports and leisure.

Your Day-to-Day Responsibilities

• Communicate with customers through inbound and outbound calls
• Respond to customer questions and requests through back-office channels
• Provide clear information and practical solutions
• Address complaints and customer objections effectively
• Assist with commercial activities where needed
• Work with various IT systems and digital applications

The Ideal Candidate

• Has a strong command of written and spoken French
• Communicates clearly and professionally
• Is comfortable using computer applications and digital tools
• Enjoys helping customers and resolving issues
• Demonstrates a proactive attitude and commercial awareness

Previous experience in customer service, customer care, sales, or a call centre is an advantage.

What You Can Expect

• Paid initial training
• Employment contract starting on the first day of training
• Attractive salary package and attendance rewards
• A modern office close to Trindade Metro station
• Career progression opportunities
• A friendly, collaborative working environment
• Access to discounts and partner offers across several sectors, including sports, fashion, healthcare, and banking