French Onsite Support Specialist – Braga, Growth & Bonuses

Cross Border Talents; Viseu; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Performance bonus

Complexity bonus

Training opportunities

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Representative for an on-site role in Braga. You will deliver support via phone, email and chat in French, resolve inquiries, and maintain precise customer records.

The position requires a strong customer-focused attitude, good English for internal communication, and a valid Portugal work permit. With a permanent contract after a 3-month trial, the role offers fixed Monday-to-Friday shifts, weekends off, and

Qualifications

• Fluent in French with C2 level.
• Strong customer-service mindset and problem-solving skills.
• Excellent communication and interpersonal abilities.
• EU passport or valid Portugal work permit required.

Responsibilities

• Provide outstanding customer support via phone, email and chat in French.
• Resolve inquiries and issues efficiently and professionally.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Follow internal procedures and meet quality standards and KPIs.

Skills

French

English (B2)

Customer service

Communication

Job description

Cross Border Talents is seeking a French-speaking Customer Service Representative for an on-site role in Braga. You will deliver support via phone, email and chat in French, resolve inquiries, and maintain precise customer records.

The position requires a strong customer-focused attitude, good English for internal communication, and a valid Portugal work permit. With a permanent contract after a 3-month trial, the role offers fixed Monday-to-Friday shifts, weekends off, and