French-Speaking Customer Support Specialist

Cross Border Talents; Braga; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health coverage

Career development

Job summary

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative. You will be the first contact for clients, delivering friendly, professional support and guiding users through products and troubleshooting.

You will handle inquiries by phone, email, and chat, keep CRM records up to date, and collaborate with internal teams on complex cases. Fluency in English is required; additional languages are a plus.

Qualifications

• 1+ years of experience in customer service or a client-facing role is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Skills

Communication skills

Problem-solving

Customer focus

Multitasking

English proficiency

Job description

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative. You will be the first contact for clients, delivering friendly, professional support and guiding users through products and troubleshooting.

You will handle inquiries by phone, email, and chat, keep CRM records up to date, and collaborate with internal teams on complex cases. Fluency in English is required; additional languages are a plus.