French-Speaking Customer Support Specialist – Braga

Cross Border Talents; Braga; On-site; EUR 13,000 - 20,000; Full time

Job summary

Cross Border Talents in Braga, Portugal is seeking a French-Speaking Customer Service Agent to join an international team. You will provide support for a digital application, helping users with features, accounts, balances and services, mainly via inbound calls.

You should be fluent in French with excellent communication and a friendly, professional approach. You will reside in Portugal near Braga and thrive in a fast-paced, customer-focused environment.

Qualifications

• Fluent or native-level proficiency in French.
• Excellent communication and interpersonal skills.
• Customer-oriented and professional approach.
• Comfortable providing support by phone.
• Ability to understand and explain digital applications and their features.

Responsibilities

• Assist customers with questions regarding the application and its features.
• Provide support primarily through inbound calls.
• Help customers with account creation and balance management.
• Explain the application's services and features clearly.
• Provide accurate and professional information to customers.
• Handle customer inquiries with patience and empathy.

Skills

French fluency

Communication

Customer orientation

Phone support

Digital app knowledge

Job description

Cross Border Talents in Braga, Portugal is seeking a French-Speaking Customer Service Agent to join an international team. You will provide support for a digital application, helping users with features, accounts, balances and services, mainly via inbound calls.

You should be fluent in French with excellent communication and a friendly, professional approach. You will reside in Portugal near Braga and thrive in a fast-paced, customer-focused environment.