French Customer Support Specialist — Remote

Cross Border Talents; Braga; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Remote Work

Job summary

Cross Border Talents seeks a Customer Support professional to join our collaborative team in Braga, Portugal. In this role, you'll assist customers via phone, email, and chat, ensuring a seamless experience.

The ideal candidate is fluent in French, has strong communication skills, and is motivated to grow within a supportive environment. We offer competitive salary, performance bonuses, and a relocation package.

Qualifications

• Fluent in French (C1/C2 level) required.
• 0-1 year in customer support or related role.
• Eager to learn, adaptable, motivated to grow.

Responsibilities

• Support customers through phone, email, and chat.
• Handle inquiries, resolve issues, and assist with accounts.
• Communicate effectively to improve customer experience.
• Accurately log interactions in internal systems.
• Identify complex cases and escalate when needed.
• Collaborate with internal teams to resolve concerns.
• Meet KPIs, quality standards, and response time targets.
• Stay informed about products and policies.

Skills

Strong communication

Analytical abilities

Problem-solving abilities

Job description

Cross Border Talents seeks a Customer Support professional to join our collaborative team in Braga, Portugal. In this role, you'll assist customers via phone, email, and chat, ensuring a seamless experience.

The ideal candidate is fluent in French, has strong communication skills, and is motivated to grow within a supportive environment. We offer competitive salary, performance bonuses, and a relocation package.