French Support Specialist - Braga (On-site, Growth Perks)

Cbtalents; Póvoa de Lanhoso; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Performance bonus

Complexity bonus

On-site work environment

Training and progression

Job summary

Cbtalents in Braga is seeking a French-speaking Customer Service Representative to join our on-site team. You will deliver exceptional support to French-speaking customers and grow within a friendly environment.

You will handle phone, email, and chat in French (C2), with English (B2) for internal comms. The role offers a permanent contract after a 3-month trial, Monday to Friday shifts and performance-based bonuses.

Qualifications

• French (C2 level) required for customer interactions.
• Good command of English (B2) for internal communication.
• Previous CSR experience is a plus, not required.

Responsibilities

• Provide customer support via phone, email, and chat in French.
• Resolve inquiries professionally and maintain accurate records.
• Collaborate with internal teams to ensure a seamless customer experience.
• Meet quality standards and KPIs.
• Work on rotating shifts, Monday to Friday.
• Permanent contract after a 3-month trial.

Skills

French language

Customer service

Job description

Cbtalents in Braga is seeking a French-speaking Customer Service Representative to join our on-site team. You will deliver exceptional support to French-speaking customers and grow within a friendly environment.

You will handle phone, email, and chat in French (C2), with English (B2) for internal comms. The role offers a permanent contract after a 3-month trial, Monday to Friday shifts and performance-based bonuses.