French Customer Support Specialist — Braga, Career Growth

Cross Border Talents; Braga; Presencial; EUR 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Career development

Comprehensive training

Modern Braga office

Work-life balance

Cultural experience in Braga

Resumo da oferta

Cross Border Talents in Braga is seeking a French-speaking Customer Support Agent to assist clients via phone, email, and chat. You will diagnose issues, provide accurate product information, and document interactions in our CRM, contributing to service improvements.

The role requires fluency in French and English for internal communication, basic computer skills, and strong communication abilities. Willingness to work shifts, including evenings and weekends, is essential.

Qualificações

• Native or fluent in French (written and spoken).
• English required for internal communication.
• Basic computer literacy and familiarity with CRM tools.
• Strong verbal and written communication skills.
• Willingness to work in shifts including evenings, weekends, and holidays.

Responsabilidades

• Provide professional French-speaking customer support to clients via phone, email, and chat.
• Diagnose and resolve customer issues promptly and efficiently.
• Gain product knowledge to deliver accurate and helpful information.
• Document customer interactions and resolutions in the CRM system.
• Contribute to ongoing improvement of support processes by sharing feedback.

Conhecimentos

French language

English language

Communication

Problem solving

Shift flexibility

Ferramentas

CRM systems

Descrição da oferta de emprego

Cross Border Talents in Braga is seeking a French-speaking Customer Support Agent to assist clients via phone, email, and chat. You will diagnose issues, provide accurate product information, and document interactions in our CRM, contributing to service improvements.

The role requires fluency in French and English for internal communication, basic computer skills, and strong communication abilities. Willingness to work shifts, including evenings and weekends, is essential.