French Energy Care Ambassador — Remote & Relocation

Lingo-nova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Relocation support

Productivity bonus €100/mo (first 6 mo

Attendance bonus

Meal allowance

Paid initial training

Career progression

Job summary

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries, process requests and provide solutions within a fast-growing team.

The role involves making and receiving calls, back-office processing, advising customers, and identifying needs to propose solutions, with on-site work for 3–4 months and potential remote work thereafter.

Qualifications

• Excellent command of spoken and written French (C1/C2 mandatory).
• Strong IT knowledge (theory and practice).
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with focus on results.
• Proactive attitude with ability to propose solutions.
• Willingness to relocate to Porto, Portugal.
• Availability for full-time, 40 hours/week with rotating shifts.
• Experience in customer relations, call centres or sales is advantageous.

Responsibilities

• Make and receive calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process.
• Identify customer needs and propose appropriate solutions.
• Handle objections and manage complaints.
• Carry out sales and marketing activities as required by the project.
• Ensure high-quality customer service and experience.
• Use various IT applications and tools.

Skills

French language proficiency

Communication skills

Customer service

IT knowledge

Tools

IT knowledge

Job description

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries, process requests and provide solutions within a fast-growing team.

The role involves making and receiving calls, back-office processing, advising customers, and identifying needs to propose solutions, with on-site work for 3–4 months and potential remote work thereafter.