French-Speaking Customer Success Ambassador

Lingo-nova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Guaranteed productivity bonus €100/mo

Attendance bonus

Meal allowance

Paid initial training

Career progression

Discounts with major brands

Job summary

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries and process requests in a dynamic team.

The role is 40 hours per week, on-site in Porto with variable shifts. After an initial 3–4 months on-site, there may be a possibility of remote work subject to performance targets and training completion. Salary includes bonuses and benefits.

Qualifications

• French language proficiency at C1/C2 level is mandatory.
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with focus on results.
• Proactive attitude with ability to propose solutions.
• Willingness to work full-time (40 hours/week) with variable/rotating shifts.

Responsibilities

• Make and receive calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the entire process.
• Identify customer needs and propose appropriate solutions.
• Handle objections and manage complaints.
• Carry out sales and marketing activities as required by the project.
• Ensure high-quality customer service and customer experience.
• Use various IT applications and tools.

Job description

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries and process requests in a dynamic team.

The role is 40 hours per week, on-site in Porto with variable shifts. After an initial 3–4 months on-site, there may be a possibility of remote work subject to performance targets and training completion. Salary includes bonuses and benefits.