French-Speaking Customer Care Ambassador Porto Relocation

Lingo-nova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Salary €953-€1120

Productivity bonus

Attendance bonus

Meal allowance

Paid training

Career growth

Relocation support

Team integration

Brand discounts

Job summary

Lingo-nova is seeking a French-speaking Customer Service Ambassador to support customers in Porto. You will respond to inquiries, process requests, and provide solutions in a fast-growing energy-sector project, joining a dynamic team on-site with eventual remote work after performance targets.

The role requires fluency in French (C1/C2), solid IT knowledge, and excellent communication skills. It offers a full-time contract, paid initial training, and real progression opportunities in a

Qualifications

• Excellent command of spoken and written French (C1 or C2)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
• Willingness to relocate to Porto, Portugal

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Skills

French (C1/C2)

IT knowledge

Interpersonal skills

Customer-oriented

Proactive attitude

40h/week availability

Job description

Lingo-nova is seeking a French-speaking Customer Service Ambassador to support customers in Porto. You will respond to inquiries, process requests, and provide solutions in a fast-growing energy-sector project, joining a dynamic team on-site with eventual remote work after performance targets.

The role requires fluency in French (C1/C2), solid IT knowledge, and excellent communication skills. It offers a full-time contract, paid initial training, and real progression opportunities in a