French-Speaking Customer Experience Specialist (Porto)

Lingo-nova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Attendance bonus

Meal allowance

Paid training

Career progression

Job summary

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries, and process requests in a fast-growing project. The role is on-site initially with 40 hours per week, and potential remote work after performance targets are met.

Responsibilities include handling calls, back-office processing, and providing solutions while maintaining excellent customer experience.

Qualifications

• French language at C1/C2 level mandatory.
• Good IT knowledge (theory and practice).
• Excellent interpersonal and communication skills.
• Customer-oriented mindset and focus on results.
• Proactive attitude with ability to propose solutions.
• Full-time availability: 40 hours/week with rotating shifts.
• On-site work in Porto, Portugal.

Responsibilities

• Make and receive calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process.
• Identify customer needs and propose solutions.
• Handle objections and manage complaints.
• Carry out sales and marketing activities as required by the project.
• Ensure high-quality customer service and customer experience.
• Use various IT applications and tools.

Skills

French language

Customer service

Communication skills

Proactive attitude

Job description

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries, and process requests in a fast-growing project. The role is on-site initially with 40 hours per week, and potential remote work after performance targets are met.

Responsibilities include handling calls, back-office processing, and providing solutions while maintaining excellent customer experience.