French Email & Chat Support Specialist — €2k Signing Bonus

Cross Border Talents; Porto; On-site; EUR 20,311 - 24,328; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Collaborative Team Environment

Relocation Assistance

Onsite Work Environment

Job summary

A customer service company based in Porto is seeking a French Customer Specialist to provide effective support via email and chat. Join a collaborative team and utilize your language skills to enhance customer experience. The role requires C2 proficiency in French and B2 in English, with a strong focus on communication and problem-solving. Relocation assistance is available for qualified candidates.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer inquiries via email and chat only.
• Understand customer needs and deliver personalized resolutions.
• Collaborate with internal teams to enhance service delivery.
• Maintain accurate records of customer interactions.
• Build trust and satisfaction through effective communication.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical skills

Leadership abilities

Excellent communication skills

Job description

A customer service company based in Porto is seeking a French Customer Specialist to provide effective support via email and chat. Join a collaborative team and utilize your language skills to enhance customer experience. The role requires C2 proficiency in French and B2 in English, with a strong focus on communication and problem-solving. Relocation assistance is available for qualified candidates.