French Customer Specialist - Email & Chat (Porto)

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 21,204 - 25,668; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Job summary

A customer service company in Porto is seeking a French Customer Specialist to support clients exclusively via email and chat. Responsibilities include responding to inquiries, maintaining records, and collaborating with teams. Candidates should have C2-level French, B2-level English, and at least one year of customer support experience. This role offers a competitive salary and a collaborative work environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Respond to customer inquiries exclusively via email and chat.
• Understand customer needs and deliver personalized resolutions.
• Collaborate with internal teams to enhance service delivery.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Analytical skills

Leadership abilities

Communication abilities

Job description

A customer service company in Porto is seeking a French Customer Specialist to support clients exclusively via email and chat. Responsibilities include responding to inquiries, maintaining records, and collaborating with teams. Candidates should have C2-level French, B2-level English, and at least one year of customer support experience. This role offers a competitive salary and a collaborative work environment.