French Customer Support Specialist — Onsite + Relocation

BlueView Talent; Porto; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Salary and performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Zusammenfassung

BlueView Talent in Porto, Portugal, is looking for a Customer Specialist fluent in French to provide multi-channel support. You will understand customer needs, offer clear solutions, and ensure a positive experience from start to finish.

Responsibilities include documenting interactions, escalating complex cases, and collaborating with internal teams to meet quality standards. Onsite office role with relocation support and benefits.

Qualifikationen

• Fluent in French (C1/C2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail‑oriented, proactive, and eager to learn in CS

Aufgaben

• Provide friendly and professional customer support through phone, email, live chat, and other channels.
• Assist customers with inquiries, account-related matters, products, services, orders, and other requests.
• Listen to customer needs and provide accurate, clear information.
• Resolve questions and concerns efficiently while maintaining a customer-focused approach.
• Document customer interactions, requests, and resolutions in internal systems.
• Escalate complex or sensitive cases according to company procedures.
• Collaborate with internal teams to ensure timely issue resolution and a seamless experience.
• Meet quality standards, response-time targets, and customer satisfaction goals.
• Stay informed about policies, products, and services through ongoing training.

Jobbeschreibung

BlueView Talent in Porto, Portugal, is looking for a Customer Specialist fluent in French to provide multi-channel support. You will understand customer needs, offer clear solutions, and ensure a positive experience from start to finish.

Responsibilities include documenting interactions, escalating complex cases, and collaborating with internal teams to meet quality standards. Onsite office role with relocation support and benefits.