French Customer Specialist — Travel Support & Relocation

BlueView Talent; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Relocation package

Onsite work

Resumo da oferta

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers, offering professional and personalized assistance across inquiries, orders, accounts, products, and services. You will communicate via phone, email, chat, and other digital channels to identify needs and provide effective solutions, ensuring a smooth experience from start to finish.

The role emphasizes maintaining up-to-date product knowledge, resolving issues efficiently, and collaborating with

Qualificações

• Fluent in French (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Responsabilidades

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Conhecimentos

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

BlueView Talent is seeking a Customer Specialist to be the first point of contact for customers, offering professional and personalized assistance across inquiries, orders, accounts, products, and services. You will communicate via phone, email, chat, and other digital channels to identify needs and provide effective solutions, ensuring a smooth experience from start to finish.

The role emphasizes maintaining up-to-date product knowledge, resolving issues efficiently, and collaborating with