French Customer Specialist: Growth & Perks

BlueView Talent; Braga; On-site; EUR 16,000 - 26,000; Full time

Benefits offered by this job

Meal Allowance

Transportation Support

Health & Life Insurance

Onsite Work

Job summary

BlueView Talent is seeking a Customer Specialist in Braga, Portugal to engage with customers via phone, email, live chat, and other channels. You will identify needs, offer solutions, and ensure interactions are handled with accuracy and professionalism.

Ideal candidates have strong communication skills, a solution-oriented mindset, and the ability to learn quickly in a fast-paced environment. EU residency or Portuguese citizenship is required, with 0–1 year of experience in customer support

Qualifications

• Fluent in French (C1/C2) language proficiency required.
• EU citizenship or valid Portuguese residency card.

Responsibilities

• Deliver courteous, professional customer-focused assistance across phone, email, live chat, and other support channels.
• Respond to inquiries concerning accounts, products, services, orders, payments, and other customer-related matters.
• Share accurate and relevant information while adhering to internal guidelines, company policies, and established procedures.
• Assess customer requirements and offer appropriate solutions within the expected timeframe.
• Address customer questions, complaints, and concerns with professionalism, empathy, and a commitment to customer satisfaction.
• Help customers navigate relevant systems, platforms, procedures, and available services.
• Maintain detailed and accurate records of customer interactions, actions taken, and case resolutions in internal systems.

Skills

Strong communication

Analytical

Problem-solving

Job description

BlueView Talent is seeking a Customer Specialist in Braga, Portugal to engage with customers via phone, email, live chat, and other channels. You will identify needs, offer solutions, and ensure interactions are handled with accuracy and professionalism.

Ideal candidates have strong communication skills, a solution-oriented mindset, and the ability to learn quickly in a fast-paced environment. EU residency or Portuguese citizenship is required, with 0–1 year of experience in customer support