French Customer Support Specialist — Onsite + Perks

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Onsite Work

Performance Bonus

Job summary

Cross Border Talents in Porto is seeking a Customer Specialist to be the primary contact for customers, handling inquiries about accounts, products, services, and orders with empathy and clarity. You will deliver a seamless support experience across multiple channels and work closely with internal teams to ensure swift issue resolution.

You will stay updated on company policies and products through ongoing training, maintaining high service quality and customer satisfaction while contributing to

Qualifications

• Fluent French language required (C1/C2).
• EU citizenship or valid Portuguese residency card.
• Strong analytical and communication abilities.
• Detail-oriented, proactive, eager to learn and grow in CS.

Responsibilities

• Provide exceptional customer support via phone, email, live chat, and other channels.
• Respond to inquiries about accounts, products, services, and orders with accurate solutions.
• Understand customer needs and deliver timely, solution-oriented assistance.
• Resolve issues professionally to maintain high customer satisfaction.
• Guide customers through processes with clear instructions and keep records up to date.

Skills

French (C1/C2)

Analytical skills

Creative communication

Job description

Cross Border Talents in Porto is seeking a Customer Specialist to be the primary contact for customers, handling inquiries about accounts, products, services, and orders with empathy and clarity. You will deliver a seamless support experience across multiple channels and work closely with internal teams to ensure swift issue resolution.

You will stay updated on company policies and products through ongoing training, maintaining high service quality and customer satisfaction while contributing to