French Customer Support Specialist — No Phone Calls, Porto

Cross Border Talents; Porto; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team Environment

Job summary

A global customer support company based in Porto is looking for a French Customer Support Specialist. In this role, you will manage customer requests via chat and email, ensuring effective and clear communication. You must be proficient in French and English, with at least one year of relevant experience. The company offers competitive salary, meal allowance, and relocation assistance. Join a supportive team-oriented environment focused on customer satisfaction and continuous learning.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Manage customer requests via chat and email, providing helpful responses.
• Follow established workflows to resolve issues or escalate cases.
• Consistently achieve service targets, including quality benchmarks.

Skills

Proficiency in French (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Job description

A global customer support company based in Porto is looking for a French Customer Support Specialist. In this role, you will manage customer requests via chat and email, ensuring effective and clear communication. You must be proficient in French and English, with at least one year of relevant experience. The company offers competitive salary, meal allowance, and relocation assistance. Join a supportive team-oriented environment focused on customer satisfaction and continuous learning.