French Customer Support Specialist – Braga, Fixed Shifts

Cross Border Talents; Braga; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Job summary

A customer support firm is looking for a French Customer Support representative in Braga to provide exceptional service. Your role will involve assisting clients via phone, email, and chat, ensuring they receive timely and accurate information. Ideal candidates should have fluency in French, possess strong communication skills, and be eager to learn and adapt. This position also offers competitive salary, performance bonuses, and additional benefits like meal and transportation support, making it a great opportunity to grow your career.

Qualifications

• Fluent in French (C2 level).
• EU citizenship or valid Portuguese residency card.
• 0–1 year in customer support or related role.
• Eager to learn and motivated in a fast-paced environment.

Responsibilities

• Communicate with clients across multiple channels professionally.
• Handle inquiries regarding products and troubleshooting.
• Provide clear information and address customer concerns.
• Document customer interactions and resolutions.
• Identify complex cases and escalate as necessary.
• Collaborate with internal teams for timely solutions.
• Meet service quality standards consistently.
• Stay updated with products and company policies.

Skills

Strong communication

Analytical abilities

Problem-solving

Job description

A customer support firm is looking for a French Customer Support representative in Braga to provide exceptional service. Your role will involve assisting clients via phone, email, and chat, ensuring they receive timely and accurate information. Ideal candidates should have fluency in French, possess strong communication skills, and be eager to learn and adapt. This position also offers competitive salary, performance bonuses, and additional benefits like meal and transportation support, making it a great opportunity to grow your career.