French Customer Specialist — Growth, Perks & Onsite Work

Cross Border Talents; Braga; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal Allowance

Transportation Support

Health & Life Insurance

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist in Braga to join an international team. You will provide proactive support across phone, email, live chat, and other channels, delivering tailored solutions while maintaining high-quality interactions.

This role emphasizes empathy, accuracy, and efficiency, contributing to positive customer relationships. The position focuses on handling inquiries, resolving issues, and ensuring customer satisfaction with ongoing training to stay updated on

Qualifications

• Fluent in French (C1/C2 level).
• EU citizenship or Portuguese residency required.

Responsibilities

• Deliver courteous, professional customer support via phone, email, live chat and other channels.
• Handle inquiries about accounts, products, services, orders, payments and other customer matters.
• Provide accurate information while following internal guidelines and policies.
• Assess customer needs and offer appropriate solutions within expected timeframes.
• Manage customer questions, complaints, and concerns with empathy and professionalism.
• Assist customers in navigating systems, platforms, and services.
• Maintain detailed records of interactions and resolutions in internal systems.
• Escalate complex or sensitive issues to the relevant departments when needed.
• Collaborate with internal teams to ensure timely resolutions.
• Aim for KPIs on customer satisfaction, service quality, productivity, response times and resolution efficiency.
• Continue learning about offerings, procedures, and services through training.

Skills

French proficiency

Communication

Analytical thinking

Problem solving

Job description

Cross Border Talents is seeking a Customer Specialist in Braga to join an international team. You will provide proactive support across phone, email, live chat, and other channels, delivering tailored solutions while maintaining high-quality interactions.

This role emphasizes empathy, accuracy, and efficiency, contributing to positive customer relationships. The position focuses on handling inquiries, resolving issues, and ensuring customer satisfaction with ongoing training to stay updated on