French Customer Specialist — Onsite & Benefits

Cross Border Talents; Braga; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Onsite work

Transportation support

Competitive salary

Performance bonus

Job summary

Cross Border Talents in Braga is seeking a Customer Specialist to provide friendly, accurate support via phone, email, and live chat. You will resolve inquiries, guide customers through products and services, and uphold the company’s standards of service.

This role targets recent graduates or individuals with 0–1 year of experience who are eager to learn, communicate clearly in French, and thrive in a fast-paced, international environment.

Qualifications

• Fluent in French (C1/C2 level).
• EU citizenship or Portuguese residency.
• 0–1 year in customer support or related role is a plus.
• Strong communication, analytical, and problem-solving abilities.

Responsibilities

• Deliver courteous, professional assistance across phone, email, live chat, and other channels.
• Respond to inquiries concerning accounts, products, services, and orders.
• Share accurate information while following internal guidelines and policies.
• Assess customer requirements and offer appropriate solutions within the timeframe.
• Maintain detailed records of interactions and case resolutions in internal systems.
• Work with internal teams to investigate concerns and ensure timely resolution.
• Achieve KPIs for customer satisfaction, service quality, and response times.

Skills

French (C1/C2)

Communication

Problem-solving

Job description

Cross Border Talents in Braga is seeking a Customer Specialist to provide friendly, accurate support via phone, email, and live chat. You will resolve inquiries, guide customers through products and services, and uphold the company’s standards of service.

This role targets recent graduates or individuals with 0–1 year of experience who are eager to learn, communicate clearly in French, and thrive in a fast-paced, international environment.