French Customer Support Pro — Growth, Bonus & Training

Speak It; Portugal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Paid training

Career development opportunities

Employee referral program

Modern office environment in Braga

Job summary

Speak It in Braga is seeking a French-speaking Customer Service Representative to join our international team. You will handle inquiries by phone and email, resolve issues, and maintain accurate records while delivering high-quality service.

The role requires French C2 and English B2+, strong communication and problem-solving skills, proficiency with Excel and CRM/ticketing systems, and a proactive, customer-focused mindset. A modern Braga office and ongoing training are offered.

Qualifications

• French C2 and English B2 or higher.
• Previous customer service experience preferred.
• Strong communication, analytical, and problem-solving skills.
• Proficiency with Microsoft Office (especially Excel) and CRM/ticketing systems.
• Organized, customer-focused, proactive, flexible, and resilient.

Responsibilities

• Respond to customer and partner inquiries via phone, email, and other communication channels.
• Handle customer requests accurately and efficiently.
• Resolve customer concerns and elevate complex cases when required.
• Maintain accurate customer records using internal systems.
• Provide clear information about products, services, and processes.
• Collaborate with internal teams to ensure timely resolutions.
• Meet quality, productivity, and customer satisfaction targets.
• Support continuous improvement initiatives.

Skills

French C2

English B2+

Customer service

Communication

Tools

Excel

CRM systems

Job description

Speak It in Braga is seeking a French-speaking Customer Service Representative to join our international team. You will handle inquiries by phone and email, resolve issues, and maintain accurate records while delivering high-quality service.

The role requires French C2 and English B2+, strong communication and problem-solving skills, proficiency with Excel and CRM/ticketing systems, and a proactive, customer-focused mindset. A modern Braga office and ongoing training are offered.