French Customer Service Representative - Braga

speakit; Braga; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Paid training

Career development opportunities

Employee referral program

Modern office environment in Braga

Resumo da oferta

Speakit in Braga, Portugal, is hiring a Customer Service Representative to deliver excellent support across English and French channels in a dynamic, multicultural environment.

You will join a global team with onboarding, training and clear career progression; expect a modern Braga office, performance bonuses, paid training, and opportunities for professional growth.

Qualificações

• Proficiency in French (C2) and English (B2+).
• Previous customer service experience is preferred.
• Strong communication, analytical and problem-solving abilities.

Responsabilidades

• Respond to customer and partner inquiries via phone, email, and other communication channels.
• Handle customer requests accurately and efficiently.
• Resolve customer concerns and escalate complex cases when required.
• Maintain accurate customer records using internal systems.
• Provide clear information about products, services, and processes.
• Collaborate with internal teams to ensure timely resolutions.
• Meet quality, productivity, and customer satisfaction targets.
• Support continuous improvement initiatives.

Conhecimentos

French C2

English B2+

Communication skills

Analytical thinking

Problem-solving

Ferramentas

Excel

CRM systems

Descrição da oferta de emprego

Are you ready to meet your international team?

Join a global organization supporting leading international brands through high-quality customer support solutions. As a Customer Service Representative, you will deliver excellent service while meeting quality, efficiency, and customer satisfaction goals in a dynamic, multicultural environment.

Career Growth & Development

Comprehensive onboarding, continuous training, learning opportunities, and clear internal career progression paths

Responsibilities

• Respond to customer and partner inquiries via phone, email, and other communication channels.


• Handle customer requests accurately and efficiently.


• Resolve customer concerns and **escalate** complex cases when required.


• Maintain accurate customer records using internal systems.


• Provide clear information about products, services, and processes.


• Collaborate with internal teams to ensure timely resolutions.


• Meet quality, productivity, and customer satisfaction targets.


• Support continuous improvement initiatives.

• French C2 and English B2 or higher.


• Previous customer service experience preferred.


• Strong communication, analytical, and problem-solving skills.


• Proficiency with Microsoft Office (especially Excel) and CRM/ticketing systems.


• Organized, customer-focused, proactive, flexible, and resilient.

• Competitive salary.


• Performance bonus


• Paid training.


• Career development opportunities.


• Employee referral program.


• Modern office environment in Braga

Equal Opportunity

We are committed to an inclusive workplace and equal employment opportunities for all qualified candidates.