French Customer Specialist — Hybrid Support & Growth

BlueView Talent; Braga; Hybrid; EUR 18.000 - 24.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Health & Life Insurance

Hybrid work model

Performance bonus

Transportation support

Zusammenfassung

BlueView Talent is seeking a Customer Specialist in Braga to deliver high-quality support across phone, email, live chat, and other channels. You’ll address questions about accounts, products, and orders, ensuring accurate information and timely solutions. The role emphasizes empathy, effective communication, and adherence to company policies.

Ideal candidates have 0–1 year in customer support, strong French skills, and a motivated, adaptable mindset to grow in a fast-paced international team.

Qualifikationen

• Fluent in French (C1/C2) is required.
• 0–1 year of customer support or related experience is a plus.
• Strong communication and problem-solving skills.
• Ability to adapt in a fast-paced environment.

Aufgaben

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with questions about accounts, products, services, orders, and payments.
• Give clear, accurate information following company policies.
• Understand needs and offer practical, timely solutions.
• Handle questions and complaints with a focus on satisfaction.
• Guide customers through relevant platforms and services.
• Document interactions, requests, actions, and resolutions in internal systems.
• Elevate complex cases to appropriate teams when needed.
• Collaborate with internal departments to resolve issues efficiently.
• Meet KPIs related to customer satisfaction, productivity, and response times.
• Maintain up-to-date knowledge through training and development.

Kenntnisse

French proficiency (C1/C2)

Strong communication

Analytical thinking

Problem solving

Jobbeschreibung

BlueView Talent is seeking a Customer Specialist in Braga to deliver high-quality support across phone, email, live chat, and other channels. You’ll address questions about accounts, products, and orders, ensuring accurate information and timely solutions. The role emphasizes empathy, effective communication, and adherence to company policies.

Ideal candidates have 0–1 year in customer support, strong French skills, and a motivated, adaptable mindset to grow in a fast-paced international team.