French Customer Experience Pro - In-Office Support

Cross Border Talents; Braga; On-site; EUR 15,000 - 20,000; Full time

Benefits offered by this job

Competitive compensation

Performance Bonus

Meal Allowance

Transportation Allowance

Job summary

A dynamic customer support firm in Braga is seeking a French Customer Experience Specialist. The role involves providing exceptional support to clients through various channels, including phone, email, and social media. The ideal candidate will be fluent in French and have strong communication and analytical skills. We offer competitive compensation, performance bonuses, and allowances for meals and transportation, all in a collaborative onsite environment.

Qualifications

• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Eagerness to learn and grow.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address inquiries related to account setup, verification, and login issues.
• Provide suggestions for process and service improvements.

Skills

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

A dynamic customer support firm in Braga is seeking a French Customer Experience Specialist. The role involves providing exceptional support to clients through various channels, including phone, email, and social media. The ideal candidate will be fluent in French and have strong communication and analytical skills. We offer competitive compensation, performance bonuses, and allowances for meals and transportation, all in a collaborative onsite environment.