French customer support- Lisbon

Francisco CI; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Complete paid training

Private health insurance after contract signature

Free Portuguese language classes

Many other benefits

Job summary

An international outsourcing company in Lisbon seeks an Entry-level position focused on customer interaction and satisfaction. Responsibilities include handling requests via various channels, delivering quality service for post-sales, and providing sales support. Candidates must speak French at a C2 level and possess good English skills, along with strong communication abilities. The role offers paid training and health insurance after signing the contract, along with free Portuguese language classes and other benefits.

Qualifications

• Speak French at a C2 level and have a good English level (B2).
• Good communication and soft skills.
• EU passport or full working rights in Portugal.

Responsibilities

• Handle incoming user requests via telephone, email, and chat.
• Aim for highest Customer Satisfaction Survey scores.
• Deliver high‑calibre service for post‑sales requests.
• Provide inbound sales support and promote products.
• Log and follow up on orders or requests in CRM.

Skills

client relationship management

inbound marketing

good communication skills

crm management

French

good English

customer service

willingness to learn

communication

English fluency

outbound calls

customer support

soft skills

crm

sales support

Job description

About the Company

International outsourcing company, well known worldwide.

Important Information

It is mandatory that you have an EU passport or full working rights in Portugal.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.

Requirements

• Speak French at a C2 level and have a good English level (B2)
• Good communication and soft skills
• EU passport or full working rights in Portugal

Responsibilities

• Customer Interaction: Handle incoming user requests via telephone, email, and chat; log call details into case management systems and provide responses and resolutions to customers.
• Customer Satisfaction: Aim for highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
• Customer Service: Deliver high‑calibre service for post‑sales requests including delivery, warranties, and refunds.
• Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Achieve sales goals set on a quarterly basis.
• Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Compensation & Benefits

• Complete paid training
• Private health insurance after contract signature
• Free Portuguese language classes
• Many other benefits

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industries: Wholesale

Skills

• client relationship management
• inbound marketing
• good communication skills
• crm management
• French
• good English
• customer service
• willingness to learn
• communication
• English fluency
• outbound calls
• customer support
• soft skills
• crm
• sales support