French Language Customer Support | Lisbon's Leading Brands

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance from day 1

Welcome Bonus paid in installments

Airfare reimbursement up to 400€

Optional room in a shared apartment

Job summary

A leading international company in Lisbon seeks a motivated French Language Customer Support agent. You will deliver exceptional customer experiences by responding to inquiries and resolving issues. The role requires fluency in French and a solid command of English. Benefits include health insurance from day one and a welcoming work environment.

Qualifications

• Fluency in French and a good command of English.
• Excellent communication and interpersonal skills.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate product/service information and resolve questions.
• Troubleshoot basic issues and escalate complex cases.

Skills

Fluency in French (C2)

Good command of English (B1)

Excellent communication skills

Problem-solving skills

Organizational skills

Job description

French Language Customer Support | Lisbon's Leading Brands

Job Openings French Language Customer Support | Lisbon's Leading Brands

About the job French Language Customer Support | Lisbon's Leading Brands

Do you speak French and have a passion for helping others? Join a leading company in Lisbon and launch your international career in customer service!

About the Role

We are seeking motivated and customer-focused French speakers to join our vibrant team onsite in Lisbon. In this role, you'll be the frontline voice representing top international brands, delivering an exceptional customer experience every day.

What You'll Do

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate product/service information, resolve questions, and ensure customer satisfaction
• Troubleshoot basic issues and escalate complex cases to the relevant department
• Maintain detailed records of customer interactions
• Uphold a positive, solution-oriented approach to every customer interaction
• Collaborate with team members and share best practices to continually improve the service

What We Are Looking For

• Fluency in French (C2) and a good command of English (B1)
• Excellent communication and interpersonal skills
• Previous customer service experience is a plus, but not required. Full training provided!
• Strong problem-solving and organizational skills
• You must be eligible to work in Portugal and able to work onsite in Lisbon
• Health insurance from day 1 (with a small monthly fee; free after 6 months)
• Welcome Bonus paid in 4 installmentsrewarding commitment and attendance
• For Lisbon only: Airfare reimbursement (up to 400 after 6 months) & optional room in a shared apartment for up to 12 months.
• International, friendly, and supportive work environment

Application Process

• Submission & validation
• First call
• Online assessments
• Interview(s)
• Job offer & onboarding

Ready to build a fulfilling career and make a difference for customers around the world? Apply now and become part of our diverse Lisbon family!

Confidential client, more details will be shared withshortlisted candidates.