French Speaking Customer Experience & Support Specialist

The Career Nest Hub; Porto; On-site; EUR 8,500 - 10,000; Full time

Benefits offered by this job

Health insurance Allianz

Accommodation option

Flight reimbursement

Training provided

Job summary

The Career Nest Hub in Portugal seeks a French-speaking customer support specialist to join a multicultural team and handle French-speaking customers across phone, email, and chat channels. You will be the primary contact, delivering high-quality digital and customer care solutions.

Schedule is 40 hours per week with rotating shifts. The initial 12-month contract is renewable, and permanent eligibility may arise after two years, with additional relocation support and benefits.

Qualifications

• Native or near-native fluency in French (written and spoken).
• Good working knowledge of English.
• High school diploma completed.

Responsibilities

• Serve as the primary point of contact for French-speaking customers across channels (phone, email, chat).
• Deliver digital and customer care solutions while supporting global brands.
• Collaborate within a multicultural team and maintain high service standards.

Skills

French language (native/fluent)

English knowledge

Education

High school diploma

Job description

Are you ready for an exciting international career move? We are seeking enthusiastic professionals with native-level or fluent French to join our multicultural team supporting prestigious global brands in Portugal. In this role, you will act as the primary point of contact for French-speaking customers, delivering exceptional digital and customer care solutions across various communication channels (phone, email, chat).

Key Details & Working Conditions

• Schedule: 40 hours/week, rotating shifts, 2 rest days per week (not necessarily consecutive).
• Contract Type: Initial 12-month predictable contract, renewable up to an additional 12 months. Permanent contract eligibility after 2 years.
• Paid Training: Comprehensive initial training provided (1 to 4 weeks). Training compensation: €185.60 per completed training week (€37.12/day).
• Accommodation: Option for fully equipped shared company accommodation for 14 months (includes rent and bills for international candidates living> 100 km from Lisbon).
• Work/Live Permit & Legal: Full administrative support for residence permits, social security, and NIF (Tax Number) acquisition.
• Flights & Arrival: Airport pickup upon arrival. Initial flight reimbursement up to the approved budget after 9 months of successful integration. Annual complementary round-trip flight back to home country after 12 months.

Compensation & Benefits Package

• With Accommodation Option: Base Salary €760.00/month + Accommodation Benefit €200.00/month + Meal Allowance €154.0/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.66/month
• Without Accommodation Option: Base Salary €931.43/month + Meal Allowance €154.00/month (€7.00/day) + Christmas & Vacation Allowance = Total Package: €1,240.67/month
• Additional Benefits: Free private health insurance with Allianz from day one after contract signing.

Requirements & Ideal Profile

• Language Skills: Native or near-native fluency in French (written and spoken), combined with a good working knowledge of English.
• Education: High school diploma completed (minimum requirement).
• Documentation: Valid EU passport/ID or valid work/residence permit for non-EU citizens, clean criminal record (Certificate No. 3 issued within the last 3 months).
• Soft Skills: Customer-centric mindset, strong communication skills, multicultural adaptability, and eagerness to embark on an international adventure.