French-Speaking Customer Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Accommodation provided

Flight reimbursement

Administrative assistance

Private health insurance

Dental insurance

Meal vouchers

Paid corporate training

Job summary

Kats Recruitment in Lisbon, Portugal is seeking a French-speaking Customer Support Specialist to join our international service operations on-site. The role covers advisory, issue resolution, and cross-department collaboration, with a strong emphasis on delivering excellent customer experiences.

The position is full-time and on-site in central Lisbon, offering relocation support and a clear path to growth within QA, leadership, or operations management.

Qualifications

• Native or near-native French with good working English (B2)
• Experience in customer support or related service roles is advantageous
• Strong communication and problem-solving mindset

Responsibilities

• Assist French-speaking customers via phone, live chat and email
• Troubleshoot platform issues and provide effective solutions
• Maintain high CSAT through empathetic and professional communication
• Document interactions and escalate complex cases to appropriate teams

Skills

French language (C1/C2)

English language (B2)

Empathy

Communication skills

Tools

CRM tools

Job description

French-Speaking Customer Support Specialist – (Lisbon Office)

Are you fluent in French and looking to launch or advance your career in dynamic, multicultural Lisbon, Portugal? We are seeking enthusiastic, customer-oriented professionals to join our international service operations on-site in central Lisbon!

The Role

• Customer Advisory: Assist French-speaking customers via inbound phone calls, live chat, and email regarding account setups, order management, billing inquiries, or service details.
• Problem Resolution: Identify customer needs, troubleshoot platform or operational issues, and provide clear, effective solutions using internal CRM tools.
• Customer Satisfaction: Maintain high service standards by providing empathetic, professional, and swift communication to drive customer loyalty (CSAT).
• Cross-Department Collaboration: Document customer interactions accurately and elevate complex cases or technical issues to specialized internal teams when required.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on-site role based in a state-of-the-art office hub in central Lisbon.
• Schedule: Standard rotational operational shifts (40 hours per week).

Relocation & Onboarding Support

• Accommodation Provided: Company-allocated room/apartment (rent and utility support included) for candidates moving to Lisbon from abroad or other regions.
• Flight Reimbursement: Initial flight ticket to Lisbon reimbursed after the initial probation period.
• Administrative Assistance: Hands-on support with local administrative processes (getting your NIF, NISS, health center registration, and bank account opening).

What We Offer

• Salary: Competitive base salary tailored to French language profiles in Portugal, plus language and performance bonuses.
• Benefits: Comprehensive private health and dental insurance, meal allowance vouchers, and paid corporate training.
• Workplace Culture: Vibrant, international environment featuring modern lounge areas, free coffee/refreshments, regular social events, and sports clubs.
• Career Growth: Clear progression paths into Quality Assurance, Team Leadership, Training, or Operational Management.

Requirements

• Language Skills: Native or Near-Native command of French (C1/C2) with good working proficiency in English (B2).
• Legal Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Residence/Work Permit.
• Soft Skills: Excellent verbal and written communication skills, empathetic active listening, and a problem-solving mindset.
• Tech Literacy: Comfortable working with multi-screen setups, standard computer software, and CRM tools (paid training provided).

Ready to start your career journey in sun-drenched Lisbon?