(French-speaking) Customer Experience Associate Lisbon, Portugal

Cbtalents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

An international customer service company in Portugal is seeking a French-speaking Customer Experience Associate to join their team in Lisbon. The role involves handling customer inquiries and delivering exceptional service. Candidates must be fluent in French and possess strong communication skills. Relocation assistance is provided, making this an excellent opportunity for individuals looking to grow their careers in a multicultural environment.

Serviços

Competitive salary

Relocation package

Full training

Career growth opportunities

Qualificações

• Fluent French with a strong command in English.
• Excellent communication and problem-solving abilities.
• Willingness to relocate to Portugal.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information and troubleshooting.
• Provide excellent customer service ensuring a positive experience.

Conhecimentos

Fluent French (C1/C2)

Good English communication skills (B2)

Excellent problem-solving skills

Descrição da oferta de emprego

Overview

(French-speaking) Customer Experience Associate in Lisbon, Portugal. This role is for French-speaking applicants seeking an opportunity abroad to join an international team supporting a global client. The position offers a dynamic, multicultural environment and development of customer service skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Qualifications

• Fluent French (C1/C2)
• Good English communication skills (B2)
• Excellent problem-solving and communication skills
• Willingness to relocate to Portugal
• European Passport, no sponsorship provided
• Previous customer service experience is a plus but not mandatory

Benefits

• Competitive salary and performance-based incentives
• Relocation package to support your move to Portugal
• Full training provided
• Opportunity to work in an international environment with career growth potential