Support client Français

Francisco CI; Porto; On-site; EUR 14,000 - 28,000; Full time

Benefits offered by this job

Onboarding & training

Private health insurance

Career progression

International environment

Learning & development

Global brands experience

Job summary

Francisco CI in Porto, Portugal, is seeking French-speaking Customer Experience Professionals with strong English to join our international team. You will deliver high-quality support across chat, email and phone to SMB clients, helping them grow and ensuring a seamless customer journey.

The ideal candidate communicates clearly, remains professional under pressure, and enjoys problem solving in a fast-paced, multicultural environment.

Qualifications

• Native or near-native French language skills (C1/C2).
• Excellent verbal and written communication.
• Strong interpersonal abilities and professional attitude.

Responsibilities

• Provide multi-channel support (chat, email, phone) to SMB clients.
• Support and grow self-serve advertising base for SMBs.
• Deliver pre- and post-sales help and product/tool support.

Skills

French language proficiency (C1/C2)

Verbal and written communication

Interpersonal skills

Job description

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets.

About The Company

We are a globally recognized outsourcing and business services organization, trusted by leading international brands to deliver outstanding customer experience solutions across multiple markets. With a strong global footprint and a reputation for operational excellence, we combine innovation, technology, and people-focused service to create meaningful customer interactions. Our success is built on a diverse, inclusive, and collaborative workplace where talented professionals can develop their careers in an international environment.

The Opportunity

We are currently looking for French speaking Customer Experience Professionals with strong English communication skills to join our growing international team in Portugal. This is an exciting opportunity to work with globally renowned brands in a multicultural, fast-paced, and performance-oriented environment. You will play a key role in delivering high-quality support, building customer trust, and contributing to a seamless customer journey. If you are passionate about sales, enjoy solving problems, and are motivated by professional growth, this role offers an excellent opportunity to develop your career within a global organization.

Candidate Profile

We are looking for motivated, customer-focused, and solution-oriented professionals who can confidently communicate with customers and colleagues in an international setting.

The Ideal Candidate Will Have

• Native or near-native French language skills (C1/C2 level)
• Excellent verbal and written communication skills
• Strong interpersonal abilities and a positive, professional attitude

Key ResponsibilitiesCustomer Engagement

As a Customer Service Representative for, your main mission will be to provide support to small and medium-sized businesses(SMBs) to help them grow their businesses across multiple channels- via chat, email and phone. Therefore, you will support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain, provide pre and post-sales support and product and tool support to improve clients' experience.

What We Offer

• Fully paid onboarding and comprehensive professional training
• Private health insurance from the first day of contract
• Competitive salary package
• A dynamic, international, and multicultural working environment
• Opportunities for career progression within a global organization
• Continuous learning, development, and upskilling opportunities
• The opportunity to work with some of the world's most recognized brands

Important Information

To be eligible for this opportunity, applicants must hold a valid EU passport or have legal authorization to work in Portugal. By submitting your application, you acknowledge and consent to the processing of your personal data in accordance with GDPR regulations. Please note that your CV may be shared with the client as part of the recruitment and selection process.

Skills: customer experience,french,communication,customer support,communication skills