(French-speaking) User Support Coordinator Lisbon, Portugal

Cbtalents; Cascais; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation package

Full training provided

Career growth potential

Resumo da oferta

An international company is hiring a French-speaking User Support Coordinator in Lisbon, Portugal. The role involves handling inbound customer inquiries, assisting with product information, and delivering excellent customer service. Ideal candidates are fluent in French and possess good English skills. A relocation package is provided, along with full training and performance-based incentives.

Qualificações

• Fluent in French with C1/C2 level.
• Good English communication skills at B2 level.
• Willingness to relocate to Portugal.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.

Conhecimentos

Fluent French (C1/C2)

Good English communication skills (B2)

Excellent problem-solving and communication skills

Descrição da oferta de emprego

Overview

(French-speaking) User Support Coordinator Lisbon, Portugal

About the job: Are you a French speaker looking for an exciting opportunity abroad? We are hiring French Customer Service Representatives to join an international team supporting a global client. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Qualifications

• Fluent French (C1/C2)
• Good English communication skills (B2)
• Excellent problem-solving and communication skills
• Willingness to relocate to the Portugal
• European Passport, no sponsorship provided
• Previous customer service experience is a plus but not mandatory

Benefits

• Competitive salary and performance-based incentives
• Relocation package to support your move to Portugal
• Full training provided
• Opportunity to work in an international environment with career growth potential