French Customer Specialist — Hybrid, 2000€ Welcome Bonus

Cross Border Talents; Braga; Híbrido; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

€2000 Welcome Bonus

Hybrid work model

Fixed shifts

Resumo da oferta

Cross Border Talents is seeking a French Customer Advisor in Braga to support users of a modern e-health platform. You will handle inquiries via phone, email, and live chat, guiding users through features and resolving issues with empathy and efficiency.

The role emphasizes understanding platform services, maintaining high customer satisfaction, and collaborating with internal teams to meet KPIs. A hybrid work model and ongoing training are offered to support career growth.

Qualificações

• Fluent in French (C1/C2) required.
• 0-1 year in customer support or related role is a plus.
• Strong communication, analytical, and problem-solving abilities required.
• Eager to learn and adapt in a fast-paced environment.

Responsabilidades

• Provide friendly, professional customer support via phone, email, and live chat.
• Assist users with account-related questions and platform functionality.
• Explain features and processes clearly to users of the e-health platform.
• Record interactions and escalate complex issues to the appropriate teams.
• Maintain knowledge of the platform and participate in ongoing training.

Conhecimentos

French fluency

Strong communication

Analytical thinking

Problem solving

Willingness to learn

Descrição da oferta de emprego

Cross Border Talents is seeking a French Customer Advisor in Braga to support users of a modern e-health platform. You will handle inquiries via phone, email, and live chat, guiding users through features and resolving issues with empathy and efficiency.

The role emphasizes understanding platform services, maintaining high customer satisfaction, and collaborating with internal teams to meet KPIs. A hybrid work model and ongoing training are offered to support career growth.