French Customer Service Specialist - Growth & Benefits

Cross Border Talents; Porto; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Health coverage

Bonuses

Career development

Job summary

Cross Border Talents in Porto, Portugal, seeks a French-speaking Customer Service Representative to be the first point of contact for clients. You’ll provide friendly, professional support via phone, email, and chat, ensuring customers feel heard and valued with every interaction.

Requirements include 1+ years in customer service, excellent English communication, and strong problem-solving with a customer-first mindset. Multitasking under pressure and CRM record-keeping are essential.

Qualifications

• 1+ years of experience in customer service or a client-facing role is a plus.
• Excellent communication skills in both written and spoken English (additional languages a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Skills

Customer service

Communication skills

Multitasking

Problem solving

English proficiency

Job description

Cross Border Talents in Porto, Portugal, seeks a French-speaking Customer Service Representative to be the first point of contact for clients. You’ll provide friendly, professional support via phone, email, and chat, ensuring customers feel heard and valued with every interaction.

Requirements include 1+ years in customer service, excellent English communication, and strong problem-solving with a customer-first mindset. Multitasking under pressure and CRM record-keeping are essential.