Francophone Customer Specialist – Growth & Benefits (Onsite)

Cross Border Talents; Porto; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Health & life insurance

Onsite work

Competitive salary

Performance bonus

Resumo da oferta

Cross Border Talents in Porto is seeking a Customer Specialist to be the main contact for customers across phone, email, live chat, and other digital channels. You will solve problems, provide accurate information, and ensure a positive experience in every interaction.

The role emphasizes professionalism, empathy, and efficiency while meeting defined KPIs. French fluency is required, and EU citizenship or Portuguese residency is needed to work in Portugal.

Qualificações

• Fluent in French at C1/C2 level is required.
• EU citizenship or Portuguese residency is required.
• 0–1 year in customer support is a plus.
• Excellent written and spoken communication skills.
• Ability to work in a diverse, international team.

Responsabilidades

• Provide courteous, professional customer support via phone, email, live chat, and other channels.
• Handle inquiries about accounts, products, services, orders, and payments.
• Share accurate information while following internal guidelines.
• Identify customer needs and offer appropriate solutions promptly.
• Document interactions and resolutions in internal systems.
• Escalate complex issues to relevant departments when needed.
• Work with teams to resolve concerns and meet KPIs.

Conhecimentos

French C1/C2

Strong communication

Problem-solving

Analytical thinking

Descrição da oferta de emprego

Cross Border Talents in Porto is seeking a Customer Specialist to be the main contact for customers across phone, email, live chat, and other digital channels. You will solve problems, provide accurate information, and ensure a positive experience in every interaction.

The role emphasizes professionalism, empathy, and efficiency while meeting defined KPIs. French fluency is required, and EU citizenship or Portuguese residency is needed to work in Portugal.