French-Speaking Customer Support Specialist | Bonuses

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Health coverage

Training & development

Job summary

Cross Border Talents in Portugal is seeking a French Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support via phone, email and chat. You will guide customers through products, resolve issues, and update accounts with accuracy.

The role emphasizes empathy, problem-solving, and the ability to multitask under pressure, with ongoing training and opportunities for career development.

Qualifications

• 1+ years of experience in customer service or a client-facing role.
• Excellent written and spoken English.
• Customer-first mindset and strong problem-solving abilities.
• Ability to multitask and work under pressure.

Responsibilities

• Respond to customer inquiries via phone, email and chat with professionalism and empathy.
• Resolve issues promptly to ensure customer satisfaction.
• Guide clients through products, services and troubleshooting steps.
• Manage account updates, orders and service modifications.
• Collaborate with internal teams to handle complex cases.
• Keep accurate records of all customer interactions in CRM systems.

Skills

Communication skills

Customer service experience

Problem solving

Multitasking

Job description

Cross Border Talents in Portugal is seeking a French Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support via phone, email and chat. You will guide customers through products, resolve issues, and update accounts with accuracy.

The role emphasizes empathy, problem-solving, and the ability to multitask under pressure, with ongoing training and opportunities for career development.