French Customer Support Specialist - Earn Bonuses & Growth

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Competitive salary based on skills

Performance-based bonuses

Health coverage

Ongoing training and career dev

Job summary

Cross Border Talents in Lisbon, Portugal seeks a French-speaking Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support and ensure customers feel heard and valued in every interaction.

Responsibilities include handling inquiries via phone, email and chat, guiding clients through products, and updating orders with care. The role emphasizes problem solving, CRM record-keeping, and collaboration with internal teams.

Qualifications

• 1+ years of experience in customer service or a client-facing role is a plus.
• Excellent communication skills in both written and spoken English (additional languages a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work effectively under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Skills

Customer service

Communication

English proficiency

Multitasking

Job description

Cross Border Talents in Lisbon, Portugal seeks a French-speaking Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support and ensure customers feel heard and valued in every interaction.

Responsibilities include handling inquiries via phone, email and chat, guiding clients through products, and updating orders with care. The role emphasizes problem solving, CRM record-keeping, and collaboration with internal teams.