French Customer Support Specialist with Growth & Bonuses

Cross Border Talents; Porto; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Health coverage

Training & development

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Representative in Porto. You will be the first point of contact, delivering friendly, professional support to clients and guiding them through products, services, and troubleshooting steps.

The role emphasizes strong communication in English, problem-solving, and the ability to multitask. Training and career development opportunities are provided in a dynamic environment.

Qualifications

• 1+ years of experience in customer service or a client-facing role is a plus
• Excellent communication skills in both written and spoken English (additional languages a plus)
• Strong problem-solving abilities and a customer-first mindset
• Ability to multitask and work effectively under pressure

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Skills

Customer service

English communication

Problem solving

Multitasking

Tools

CRM systems

Job description

Cross Border Talents is seeking a French-speaking Customer Service Representative in Porto. You will be the first point of contact, delivering friendly, professional support to clients and guiding them through products, services, and troubleshooting steps.

The role emphasizes strong communication in English, problem-solving, and the ability to multitask. Training and career development opportunities are provided in a dynamic environment.