French-Speaking Customer Support Specialist

Cross Border Talents; Braga; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health coverage

Training & development

Job summary

Cross Border Talents in Braga, Portugal is seeking a French Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support via phone, email and chat.

You will guide clients through products, resolve issues, and maintain accurate records in our CRM. English language proficiency and a customer-first mindset are essential; additional languages are a plus, with ongoing training and career development opportunities provided.

Qualifications

• 1+ years in customer service or client-facing role is a plus.
• Excellent written and spoken English; additional languages are a plus.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and work well under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Skills

Customer service

English communication

Multitasking

Problem solving

Tools

CRM software

Job description

Cross Border Talents in Braga, Portugal is seeking a French Customer Service Representative to be the first point of contact for clients, delivering friendly, professional support via phone, email and chat.

You will guide clients through products, resolve issues, and maintain accurate records in our CRM. English language proficiency and a customer-first mindset are essential; additional languages are a plus, with ongoing training and career development opportunities provided.