French-Speaking Customer Support Specialist

Cross Border Talents; Braga; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Bonuses based on performance

Training & development

Job summary

Cross Border Talents in Braga, Portugal seeks a French Customer Service Representative to be the first contact for clients, delivering friendly, professional support and ensuring customer satisfaction. This role requires clear English communication and a customer-first approach.

You will respond across phone, email, and chat, guide customers through products, and help with orders and service updates. Training and career development are offered.

Qualifications

• 1+ years of experience in customer service or a client-facing role is a plus
• Excellent written and spoken English; additional languages a plus
• Strong problem-solving abilities and a customer-first mindset
• Ability to multitask and work effectively under pressure

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy
• Resolve issues promptly, ensuring each interaction ends with a satisfied customer
• Guide clients through products, services, and troubleshooting steps
• Manage account updates, orders, and service modifications
• Collaborate with internal teams to handle complex cases efficiently
• Keep accurate records of all customer interactions in CRM systems

Skills

Customer service

English communication

Problem solving

Multitasking

Tools

CRM systems

Job description

Cross Border Talents in Braga, Portugal seeks a French Customer Service Representative to be the first contact for clients, delivering friendly, professional support and ensuring customer satisfaction. This role requires clear English communication and a customer-first approach.

You will respond across phone, email, and chat, guide customers through products, and help with orders and service updates. Training and career development are offered.