French Customer Advisor – Remote & Growth Opportunity

Cross Border Talents

Vila Verde

Remote

EUR 15,000 - 21,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Remote Work

Job summary

Cross Border Talents in Braga is seeking a French Customer Advisor to join our team on fixed shifts. You will be the main contact for customers, providing support via phone, email and live chat to deliver clear solutions and a positive experience.

Flexible location with remote work options, salaries, and benefits described in the listing. Ideal candidates have 0–1 year experience, fluent French, and strong communication and problem-solving skills in a fast-paced environment.

Qualifications

Fluent in French (C1/C2 level).
0–1 year in customer support or related role.
Strong communication, analytical, and problem-solving abilities.
Eager to learn, adaptable, and motivated to grow within a fast-paced environment.

Responsibilities

Support customers through phone, email, and chat in a professional and friendly manner
Handle inquiries, resolve issues, and assist with account-related matters
Communicate effectively to improve the overall customer experience
Accurately log interactions and solutions in internal systems
Identify complex cases and escalate when needed
Collaborate with internal teams to resolve customer concerns
Meet KPIs, quality standards, and response time targets
Stay informed about products, policies, and procedures