French-Speaking Customer Support Specialist — Remote/Hybrid

Cross Border Talents; Braga; Hybride; EUR 12 000 - 19 000; Plein temps

Résumé du poste

Cross Border Talents in Braga, Portugal, is hiring French-speaking customer service representatives to support an international client. You will handle inquiries via phone, email and chat, delivering care and accuracy in every interaction.

The role requires fluent French and excellent written and spoken communication. You will use the provided tools and knowledge base, recording interactions in the case management system and meeting quality targets.

Qualifications

• Fluent level in French.
• Excellent written and spoken command of the languages listed.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilités

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Connaissances

French fluency

Written and spoken French

Communication skills

Multitasking with multiple systems

Reliability and attention to detail

Calm under pressure

Description du poste

Cross Border Talents in Braga, Portugal, is hiring French-speaking customer service representatives to support an international client. You will handle inquiries via phone, email and chat, delivering care and accuracy in every interaction.

The role requires fluent French and excellent written and spoken communication. You will use the provided tools and knowledge base, recording interactions in the case management system and meeting quality targets.