Remote French-Speaking Customer Service Advisor

Cross Border Talents; Porto; Remote; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Private health insurance

Paid training and career development

Modern office or hybrid/remote options

Job summary

Cross Border Talents is seeking a Customer Service Advisor to support French-speaking clients from Portugal in a remote capacity. You will handle inquiries via phone, email and chat and collaborate with internal teams to enhance service delivery.

Fluency in French and English at B2 level, plus strong communication and problem-solving skills, are required. The role offers paid training and career development, private health insurance, and a choice of modern office, hybrid, or remote work

Qualifications

• Fluent or C2 level in French.
• English at B2 level or higher.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist customers via phone, email, and chat.
• Troubleshoot and resolve product or service-related issues.
• Provide an outstanding customer experience.
• Work with internal teams to improve service delivery.

Skills

French

English B2

Communication

Problem solving

Job description

Cross Border Talents is seeking a Customer Service Advisor to support French-speaking clients from Portugal in a remote capacity. You will handle inquiries via phone, email and chat and collaborate with internal teams to enhance service delivery.

Fluency in French and English at B2 level, plus strong communication and problem-solving skills, are required. The role offers paid training and career development, private health insurance, and a choice of modern office, hybrid, or remote work